Ronald McDonald House Charities^® Southwestern Ontario Career Opportunities

Organizational Profile

For 40 years, Ronald McDonald House Charities Southwestern Ontario ("the Chapter") has been improving the health and wellbeing of children and their families through the creation of a home-away-from-home for families of sick children who are receiving specialized treatment at local hospitals. An essential part of the Pediatric Healthcare system - we care for the families of critically ill children so they stay close to their sick child. Established in 1985, the Chapter has experienced significant growth with the original 15-bedroom house expanding to 40 rooms in 2022, the introduction of a Family Room at London Children’s Hospital in 2012 and the opening of the first in Canada House-within-a-Hospital in Windsor Regional Hospital in 2016 allowing the organization to make a significant impact on Ontario families. Please visit our website at www.rmhc-swo.ca for more information.

Our Mission
We provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare.

Our Vision
A world where every family has what they need to ensure the best health outcomes for their children.
 

Our Purpose

Caring for families with children who are ill or injured.
 

The Opportunity
We currently have openings on our Board of Directors, effective April 2025. As a member of the Board, you will have a governance role in providing financial and strategic oversight for the Chapter.

We are looking for Board Members who are:

• Passionate about the mission of Ronald McDonald House Charities Southwestern Ontario
• Committed to being an active member of the Board of Directors, able and willing to fulfill all key responsibilities –governance, strategic planning, financial, risk management, and oversight –
• Community Ambassadors who will promote the vision, mission, and goals of RMHC Canada in the community
• Dedicated volunteers will engage in all board activities to support and promote a culture of high performance, ethical behavior, accountability, transparency, and open communication
• Committed to professional development and will attend trainings and workshops as appropriate to expand their skills and knowledge
• Prepare for, and attend Board meetings, actively participating in discussions and decisions
• Provide counsel and input to review strategy and approaches based on specific areas of expertise

Candidate Profile

RMHC-SWO is seeking up to two individuals to join the Board of Directors in April 2025, experienced in one or more of the following areas:

• Business Entrepreneur and/ or Business Management
• Financial Management and Risk Oversight
• Capital Campaign and Fundraising Experience
• Government Relations
• Pediatric Healthcare
• Board Governance
• Lived Experience with RMH

How to apply? If you are interested, candidates may send a cover letter and resume via email at jhogan@rmhc-swo.ca or by mail to 741 Base Line Road East, London, Ontario, Attn: Jen Hogan.

Questions can be directed to the Chief Executive Officer at wmchater@rmhc-swo.ca. Applicants will be contacted mid-March with interviews taking place in March 2025.

RMHC-SWO welcomes the unique contributions that candidates can bring in terms of diverse backgrounds and lived experiences and encourages applications that represent the communities and families we serve.

All submissions will be reviewed, and successful applicants will be contacted for an interview.

The Sous Chef is accountable to the Manager, Nutrition and Wellness, and is responsible for the day-to-day operation of the Ronald McDonald House Charities Southwestern Ontario (RMHC-SWO) kitchen sites. Primary responsibility includes daily culinary preparation of meals providing nourishment to families, running an efficient and safe kitchen, and engagement and supervision of kitchen volunteers or groups. This role is focused on “Keeping Families Close” through excellence in program delivery, upholding the highest of safety standards, and continuous quality improvement. To ensure fair and equitable pay at RMHC-SWO, placement in the salary range will be based on your years of experience, skills, and qualifications relevant to the Sous Chef. Hiring salary range: $35,000 to $40,000. RMHC-SWO offers a 4-day work week schedule for the employees.

KEY RESPONSIBILITIES

Management and Operational Excellence:

• Ensure the daily delivery of breakfast, lunch, and dinner to guest families at the House and the complete daily stocking of the Family Room (London site only) through solo culinary preparation and/or leadership of multiple volunteer groups each day.
• Windsor site - maintain a weekly calendar of kitchen activities in collaboration with the Volunteer Coordinator and Family Services Team to facilitate communication and enhance the guest experience.
• Supervise volunteers in kitchen operations, upholding high standards of expectations and providing regular mentorship in the interest of continuous quality improvement to benefit guest families.
• In collaboration with supervisor, provide feedback in menu design and execute healthy, balanced, and inclusive meal options for various dietary needs.
• Support the procurement of food and kitchen supplies through weekly order placement, including receiving, stocking, organizing, and labeling deliveries, ensuring expiration guidelines are met.
• Maintains food inventory, monitors pantries, fridges, and freezers, and advises volunteers and groups of excess ingredients, available or off-limits items.
• Ensure daily kitchen operations meet or exceed food safety standards, including grocery quality inspection, monitoring of temperatures, infection control, cleanliness, sanitization, and health and safety guidelines and policies.
• Coordination of essential kitchen functions, including deep cleaning, monitoring functionality and safety of kitchen equipment, and ordering repairs or replacements as required and approved.
• Ensure complete nightly cleaning of kitchen equipment, shelving, refrigerators and service areas.
• Participate in continuing education opportunities pertinent to developing and implementing new programming initiatives.
• Complete administrative tasks as required.

Volunteer Engagement:

• Host program and kitchen volunteers, providing a meaningful, fun and rewarding volunteer experience from start to finish and beyond.
• Engage program and kitchen volunteers to plan and deliver family-focused meals within their delegated and/or appropriate skillsets.
• Ensure all kitchen volunteers follow instructions closely with or without supervision including adherence to health and safety guidelines, safe food handling practices and professional interactions with guest families.
• Train and supervise volunteers assisting with prep work, cooking, baking, cleaning, serving, and packaging meals.

Diversity, Equity, and Inclusion:

• Embed DEI principles into all aspects of operations and programming, fostering an inclusive and equitable environment.

• Champion diversity, equity, and inclusion initiatives in all mission-focused activities of RMHC-SWO.

QUALIFICATIONS/KNOWLEDGE REQUIRED

• Completion of a post-secondary culinary program or equivalent experience.
• 1+ years’ experience leading staff and/or volunteers in a commercial kitchen setting is preferred.
• Experience with menu planning, procurement, food ordering, and inventory management.
• Excellent organization, attention to detail, and time management skills.
• Excellent verbal and written communication skills.
• Current Safe Food Handling Certification.
• Clear Vulnerable Sector Screening Police Check.
• Current First Aid Certificate.
• Clear two-step TB test.
• Ability to improvise quickly, adapt to last minute menu changes and apply culinary skillset with ease.
• Ability to lift weights of 10 to 50 lbs. (e.g., inventory deliveries and donation-in-kind).
• Ability to manage stairs to move throughout the House quickly when needed.
• Ability to read and interpret documents such as safety rules, operating instructions and policy manuals.

Hours of Work:

• Regular schedule: Sunday to Wednesday OR Wednesday to Saturday, 12:00 to 8:30pm.
• Required to work evenings and weekends.

WORKING CONDITIONS:

RMHC-SWO is a safety net for families and strives to help alleviate the isolation and stress families feel when they have an ill or injured child. All staff must display care and compassion, possess emotional maturity and discretion, and respect the dignity and rights of guests, volunteers, and other staff members. Keeping confidentiality is of the utmost importance.

Travel: The ability to travel regionally may be required.

RMHC is a family centered brand and deeply values the lives of its employees inside and outside of RMHC programs. We offer a competitive salary, benefits, and vacation package. RMHC-SWO is committed to principles of anti-oppression and employment equity. We strongly encourage members of Indigenous, ethno-racial, LGBTQ+, Francophone, immigrant, refugee, differently abled, and other equity-seeking groups to apply and self-identify. If accommodation is required during the hiring process, please inform the hiring manager or committee once selected for an interview. We thank all interested applicants, but only those selected for an interview will be contacted.

To Apply:

Please email your resume and cover letter to:

Ina Sirbu, Associate Director, People and Culture at isirbu@rmhc-swo.ca by 5:00 pm, Friday, February 14, 2025, with the subject line: Application for Sous Chef.

POSITION SUMMARY

Reporting to the Associate Director of People and Culture, the Coordinator, People and Culture is responsible for a wide range of HR tasks, including recruitment, onboarding, benefits and payroll processing, and maintaining the human resources database and files. The Coordinator, People and Culture manages the accurate entry and maintenance of employee records and responds to internal staff enquiries about processing employment-related transactions and payroll. The Coordinator, People and Culture plays an important role in building and supporting our growing team by handling various HR responsibilities. To ensure fair and equitable pay at RMHC-SWO, placement on the salary range will be based on your years of experience, skills and qualifications relevant to the Coordinator, People and Culture. Hiring salary range: $45,000 to $50,000. RMHC-SWO offers a 4-day workweek schedule for the employees.

KEY RESPONSIBILITIES

• Recruitment experience: Assists with the recruitment process all by established recruitment practices and relevant legislation
• Onboarding involvement: Ensure new employees are equipped with the necessary resources, training, and support to integrate into their roles effectively.
• Performance Management Process: Assist with administering the annual performance evaluation process.
• Human Resources overall support: Respond to employees' inquiries, including payroll and benefits, and various assignments to support the department portfolio and participate in the planning, logistics, and execution of HR initiatives.
• Bi-weekly payroll: Perform fully-cycle bi-weekly payroll processing for all salaried and hourly employees, ensuring all related reconciliations and remittances are accurate and completed and reports submitted on time. Provide payroll-related assistance to managers and employees.
• Comprehensive employee records: Track all employee information—including personal details, compensation, and employment history to be up-to-date and accurate.
• Monitor HR and Payroll data: Track employee attendance, vacation, and leave balances to ensure compliance with company policies and report accurate data to the accounting team.
• HR data integrity: Verify and coordinate the processing of all employment-related transactions, such as new hires, status changes, benefits enrollment and payroll processing. Complete biweekly HR data integrity checks to ensure the tasks have been completed accurately.
• Administer employee benefits programs: Manage health insurance, retirement plans, and other employee benefits.

JOB SPECIFIC COMPETENCIES AND QUALIFICATIONS

• College diploma in human resources or another related field.
• Payroll Compliance Practitioner (PCP) designation is an asset.
• 1 to 2 years of relevant or progressive experience in the Payroll and/or Human Resources field.
• Experience in full-cycle payroll processing.
• Ability to work with highly confidential, sensitive information professionally.
• Excellent analytical skills, attention to detail and accuracy.
•  Knowledge of accounting principles to understand payroll complexities and for accurate maintenance of payroll records and procedures.

To Apply:

Please email your resume and cover letter to:

Ina Sirbu, Associate Director, People and Culture at isirbu@rmhc-swo.ca by 5:00 pm, Friday, January 24, 2025, with the subject line: HR Coordinator People and Culture.